Privacy Policy

PRIVACY POLICY

Last Updated: 2026-01-13

This Privacy Policy explains how this booking engine (“we”, “our”, “the Platform”) collects, uses, discloses, and protects personal information provided by guests (“you”, “your”) when making reservations through hotels and accommodation providers who use our technology.

1. Scope of This Policy

This policy applies to all reservation activities performed on this booking engine. Hotels and accommodation providers remain the primary data controllers for guest reservations, while the booking engine acts as a secure technology provider and data processor on their behalf.

2. Information We Collect

We collect the following categories of information when you make a reservation:

2.1 Personal Identification Information

• Full name
• Email address
• Phone number
• Address (optional or required depending on hotel policy)
• Nationality (where required for regulatory or immigration purposes)

2.2 Reservation & Stay Information

• Check‑in and check‑out dates
• Number of guests
• Room type and preferences
• Special requests submitted during booking

2.3 Payment Information

Payment card details are collected securely via PCI‑compliant payment gateways. The booking engine does not store full credit card numbers, CVV codes, or sensitive authentication data.

2.4 Technical & Usage Data

• IP address
• Browser type and device information
• Booking session logs
• Cookies and tracking identifiers (see Section 8)

3. How We Use Your Information

Your information is used for the following purposes:

• Processing and confirming your reservation
• Communicating booking updates, confirmations, or modifications
• Supporting hotel operations, check‑in, and guest services
• Fraud prevention and security monitoring
• Improving booking engine performance and user experience
• Compliance with legal and regulatory requirements

4. Legal Basis for Processing

Depending on your jurisdiction, we process your data based on:

• Your explicit consent when submitting reservation details
• Contractual necessity to complete your booking
• Legitimate interests such as fraud prevention and system security
• Compliance with hospitality, immigration, or financial regulations

5. How We Share Your Information

Your information may be shared with:

• The hotel or accommodation provider you are booking with
• Payment processors for secure transaction handling
• Authorized service providers supporting the booking engine (e.g., hosting, SMS/email gateways)
• Regulatory authorities when legally required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

Reservation data is retained only as long as necessary to fulfill booking obligations, comply with legal requirements, and support hotel operational needs. Hotels may retain guest records according to local hospitality regulations.

7. Data Security

We implement industry‑standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure hosting environments
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• PCI‑compliant payment integrations

8. Cookies & Tracking Technologies

The booking engine uses cookies to enhance functionality, maintain session integrity, and improve user experience. You may disable cookies in your browser settings, but doing so may affect booking performance.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion where legally permissible
• Withdraw consent for optional data processing
• Request a copy of your reservation information

Requests related to your reservation should be directed to the hotel you booked with, as they are the primary data controller.

10. International Data Transfers

Depending on the hotel’s location, your data may be transferred across borders. We ensure such transfers comply with applicable data‑protection laws.

11. Third‑Party Links

The booking engine may contain links to third‑party websites or payment portals. We are not responsible for the privacy practices of external sites.

12. Children’s Privacy

The booking engine is not intended for children under 16. We do not knowingly collect information from minors without parental consent.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on the booking engine with an updated “Last Updated” date.