Cancellation Policy

CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy applies to all reservations made through our booking engine. By completing a reservation, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below. Specific terms may vary depending on room type, rate plan, promotional offer, and stay dates. Where there is a discrepancy between this general policy and the rate-specific conditions displayed during booking, the rate-specific conditions shall prevail.

1. Standard cancellation terms

Unless otherwise stated on the rate or room type selected, standard reservations follow these rules:

• Free cancellation period: You may cancel your reservation free of charge up to 48 hours before the scheduled arrival date.
• Late cancellation: If you cancel within 48 hours of the scheduled arrival date, a cancellation fee equivalent to one (1) night’s room rate, including applicable taxes and fees, will be charged.
• No-show: If you do not arrive on the scheduled arrival date and do not cancel in advance, your reservation will be treated as a no-show and you may be charged up to 100% of the total reservation value.

2. Non-refundable and advance purchase rates

Certain rate plans offer discounted pricing in exchange for stricter cancellation conditions. These may be labelled as “Non-Refundable”, “Advance Purchase”, or similar:

• Immediate charge: The full amount of the stay may be charged at the time of booking.
• No cancellation or refund: Once confirmed, these reservations cannot be cancelled or modified free of charge. No refunds will be issued for cancellations, no-shows, or early departures.
• Changes treated as cancellation: Any requested change to dates, length of stay, room type, or guest details may be treated as a cancellation and rebooking at the current available rate.

3. Flexible and semi-flexible rate plans

Flexible or semi-flexible rates may offer more generous cancellation windows:

• Rate-specific terms: The applicable cancellation deadline and fee, if any, will be clearly displayed before you confirm your reservation and in your confirmation email.
• Guest responsibility: You are responsible for reviewing and understanding the cancellation terms associated with the rate you select before confirming the booking.
• Modifications: Changes made after the free cancellation period may result in additional charges or may not be permitted, depending on the rate conditions.

4. Group reservations

Bookings of 5 rooms or more, or bookings made under a group or corporate agreement, may be subject to different terms:

• Deposit requirement: A non-refundable deposit (for example, 30% of the total group value) may be required to confirm the reservation.
• Staggered cancellation deadlines: Group cancellations may be subject to staged penalties, such as partial charges for cancellations made 30–14 days before arrival, and full charges for cancellations made within 14 days of arrival.
• Contract terms: Any signed group or event contract will supersede the general policy and will be communicated to you separately.

5. Modifications and date changes

Requests to change your reservation are subject to availability and the conditions of the rate booked:

• Availability and new rates: New dates or room types are subject to current availability and pricing, which may differ from your original booking.
• Within penalty window: If you request a modification after the free cancellation deadline, the change may be treated as a cancellation and may incur applicable cancellation fees.
• How to request changes: Modifications should be requested through the same channel where the original booking was made (our website, app, or authorized partner).

6. Early departure

If you decide to depart earlier than the confirmed check-out date:

• Charges for unused nights: The property may charge up to 100% of the remaining nights on your reservation, depending on the rate plan and stay conditions.
• Refunds not guaranteed: Refunds for early departure are generally not provided unless required by specific rate conditions or applicable law.

7. No-show policy

A reservation is considered a no-show if you fail to arrive on the scheduled arrival date and do not inform the property:

• Automatic cancellation: The remaining nights of your reservation may be cancelled automatically.
• No-show charges: You may be charged up to 100% of the total reservation amount, according to the rate conditions.

8. Force majeure and exceptional circumstances

In certain extraordinary situations, such as:

• Natural disasters or extreme weather events,
• Government-imposed travel restrictions or border closures,
• Serious medical emergencies affecting the guest (proof may be required),

the property may, at its sole discretion, offer options such as:

• Waiver or reduction of cancellation fees,
• Credit for a future stay, subject to blackout dates and validity periods,
• Modification of stay dates without penalty, subject to availability.

Any such accommodation will be evaluated on a case-by-case basis and is not guaranteed.

9. Refunds and payment processing

Where a refund is due under this policy:

• Original payment method: Refunds will be processed using the same payment method used for the original transaction, where technically possible.
• Processing time: Once approved, refunds may take several business days to appear in your account, depending on your bank, card issuer, or payment provider.
• Currency and fees: If your payment involves currency conversion or international transactions, any differences due to exchange rates or third-party fees are your responsibility.

10. Display of policy and guest acceptance

• During booking: Applicable cancellation terms will be displayed on the room and rate selection screens, as well as on the final confirmation page, before you complete your booking.
• Confirmation email: A summary of your booking and the applicable cancellation terms will be sent to the email address you provide during booking.
• Acceptance: By completing a reservation, you confirm that you have reviewed and accepted the cancellation and refund conditions associated with your selected rate.

11. Contact and assistance

If you have questions about this policy, or if you need assistance with cancelling or modifying a reservation, please contact our customer support or the property directly using the contact details provided in your booking confirmation.